A week of a relocation consultant
I’d like to start off with my Sunday. This week began with a video that I received from a client on Sunday. When pressing ‘play’ at 11 PM (yes, I was in bed), I immediately noticed the sound of pouring water, but this was not a video of Niagara Falls… The water wtoms-first-weekA week in the life of a relocation consultantas coming from a ceiling. I sat up straight and immediately thought: This week is going to be fun!
The next day in our daily morning meeting I discussed the issue with my team. The landlord of the concerning apartment had replied by now, so I knew there was already a plumber coming to the apartment that same morning. While (a little bit im)patiently waiting I was able to start replying to the e-mails I received over the weekend, meet some new clients and start the house-hunt with someone else. By the end of the day, I finally received a call from the landlord. The issue was not fixable at such short notice, he did offer a solution where they can use the bathroom in the downstairs apartment where no one was living at the moment. I discussed if this solution was appropriate in my client’s opinion and it was. Problem solved.
The next day I checked in with my client to see if everything was settled at the apartment. After his confirmation, I started my office day. I had many emails as well as flights that needed to be arranged and of course with that a lot of other things such as all the documents they need to bring on the flight, taxis for after arrival and of course their short stay. Later that day I had to pick up a client at her hotel to go to a house viewing. Then it hit me; my car is a mess! I rushed to the vehicle with a plastic back to clean out all the trash and toys from the backseat. I made it on time though.
Wednesday I woke up to an unpleasant phone call. It was from the owner of the “leaking apartment”. I expected the worst, but it turned out to be even worse. The client who got the keys to shower in the downstairs apartment had some friends over, who was found in bed in that very same apartment downstairs by the pregnant wife of the owner who expected to have a home-office day in the apartment. ‘Damage-control-mode-on’ was all I could think of at that point. I paid an unannounced visit with my colleague to really see what was going on and it was exactly like the landlord described. We had a conversation with the client and explained to him that this was unacceptable. We explained to him that we will try to mediate between the landlord and him because a certain trust was broken at that point. It took quite some calls to come to an agreement, but because of our thoroughness, we did manage to come to certain agreements under which all parties were willing to continue. The point is, how ridiculous it may sound: the owner also was twenty-something at some point, so he was capable of understanding how this situation got out of hand. The fact that this was the case, probably made that the outcome of this matter was the way that it was.